Return radio equipment request - Passion Radio

Material return request

Any return request must be made only from your account online.

For any question, contact us by E-mail.

Terms of return for 14 days

You have a period of 14 days from the delivery to return any material and obtain a refund of the material (excluding postage).

The material must be returned in perfect condition and in its original packaging.

The return costs are the responsibility of the customer, except in the case of equipment received defective or by mistake.

In this case, Passion Radio Shop takes care of the return costs via the sending of a prepaid voucher as well as the costs of returning the new material in replacement, which will be sent after receipt of the return material.

Returns of equipment due to problems of installation or configuration of the equipment are the responsibility of the customer.

Returns (hardware under warranty)

In the event of a hardware failure after the 14-day return period and under warranty, Passion Radio Shop offers a 2-year warranty and repair or replacement with identical or equivalent equipment (subject to availability).

The warranty shall apply in the normal course of use and in accordance with the common rules for the use of radio communication equipment and the specifications specified by the manufacturer of each equipment.

The following failures are not covered in the warranty:

- Misuse or non-observance of the rules for the use of the equipment,
- Projection or immersion of the material in the water (except material IP67),
- Improper adjustment, configuration or installation,
- Of the use of unofficial firmwares,
- From an exposure of the material to an electrostatic field, storm, lightning
- Short circuit, polarity reversal, electric shock
- Use of the equipment outside the specifications and frequencies provided for by the manufacturer

In particular, the damage caused to the receivers due to the emission of a near strong signal and damage to a transmitter due to incorrect setting of the SWR are not taken into warranty.

The costs of return are the responsibility of the customer, Passion Radio Shop takes care of the costs of return of the material.

Any return request must be made only from your account online.

For any question, contact us by E-mail.

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Holidays summer 2019: We will be closed from August 2 to 18, order before Friday, August 2, 2019 at 10am, on material in stock, to be delivered in time.

Payment accepted: By Credit Card, VISA, MasterCard, Paypal and bank wire (T/T).

Payment method buying passion radio equipment

Secure TLS 1.2 RapidSSL

Delivery ECO with Colissimo (5-7 days) or EXPRESS with DHL, TNT, UPS, Fedex (48h/72h). More about our delivery terms.

Package prepared in 1-2 business days in ECO, and same day in EXPRESS by Fedex/UPS/DHL for orders before 10am CEST.

Return product 14 days & 2 years warranty.

Price are in Euros (€) VAT 20% Included

For company inside or outside EU, VAT don't apply, for indivudual in EU, VAT 20% apply. For individual outside EU, VAT will not be applied.

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