Here you will find frequently asked questions and associated answers, if you do not find your question, please contact us via the online form or by email.
Question 1: Is the secure purchase on PR Shop?
The site is completely secure TLS 1.2 and none credit card number is known by us or stored in our databases, where it never passes. The credit card information passes only through the banking provider (paypal) and in the unique setting of the current transaction and that it ensures safety. More information on payment methods and security.
Question 2: Can we contact you by phone?
Yes +33 (0) 9 51 09 73 93, and you will be prompted to leave your message and your email address to our operator. We provide the support only by email: @ conntact @ passion - com radio, and get back to you within 24 to 72 hours.
Question 3: Can I come directly retrieve order at Passion Radio store in Paris?
We do not open to the public and get exhibition material at our headquarter in Paris, we made the choice of a management 100% by internetr, that among other things, reduce structural costs and fixed charges, in order to maintain a level of interest rates for our customers and a reasonable margin for the store. However, we can deliver with DHL, Chronopost or Fedex the next day 24h in France and Paris for orders placed before 11am CEST.
Question 4: What are the postage costs?
You can easly get this informaiton, after adding the products to be shipped in the basket, then to select the country in "Estimated Delivery" section and enter the zip code, you will have in real-time all the choices available depending on the product in the basket. More info about shipping.
Question 6: Is it possible to pay by check?
Only available for french customers. More information on all our payment methods and security.
Question 8: How quickly is sent a command?
You can find information on delivery times and carriers available in the estimation delivery section in the basket, then a more precise date of delivery when order.
For equipment in stock, it is usually shipped the day after the order and 1/2 days more for preparation need to be added to the delivery of the selected carrier, except for orders by express carrier for order before 11am, sent the same day. More info about shipping.
Question 9: Do I track my package online?
Yes if you have chosen the carrier by DHL, Chronopost, DHL, UPS and Fedex. In your account you will find after the shipment of your package, a link with a tracking ID to let you know the status of current delivery in real time.
Holidays summer 2019: We are closed from August 2 to 18, deliveries resume from august 19, 2019.
Payment accepted: By Credit Card, VISA, MasterCard, Paypal and bank wire (T/T).
Delivery ECO with Colissimo (5-7 days) or EXPRESS with DHL, TNT, UPS, Fedex (48h/72h). More about our delivery terms.
Package prepared in 1-2 business days in ECO, and same day in EXPRESS by Fedex/UPS/DHL for orders before 10am CEST.
Return product 14 days & 2 years warranty.
Price are in Euros (€) VAT 20% Included
For company inside or outside EU, VAT don't apply, for indivudual in EU, VAT 20% apply. For individual outside EU, VAT will not be applied.
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