Material return and warranty
Before returning any material under warranty, a request must be made from your online account or via the guest order tracking to obtain our prior confirmation. No return is accepted at the address of the head office in Paris.
For any question about a return or a delivery, contact us by email : [email protected]
How to return equipment under warranty?
The conditions of Passion Radio's 2-year warranty
In case of equipment failure after the 14-day return period and under warranty, Passion Radio offers a 2-year warranty (unless otherwise mentioned on the equipment page), repair or replacement with identical or equivalent equipment, depending on availability, or a credit note or partial reimbursement depending on its age, if the equipment is no longer available, see our general sales conditions.
The guarantee applies within the framework of a normal use and according to the common rules of use of radio-communication material and the specifications indicated by the manufacturer of each material.
The warranty does not cover breakdowns resulting from
- Misuse or non-compliance with the rules of use of the equipment
- Projection or immersion of the equipment in water (except IP67 equipment)
- A bad adjustment, configuration or installation of the material or software
- Use of unofficial firmware
- Exposure of the equipment to an electrostatic field, e.g. thunderstorm, lightning
- Short circuit, polarity inversion, electric shock
- Use of the equipment outside the specifications and/or frequencies indicated by the manufacturer
- Batteries are not covered under the warranty, only in the case of a battery received defective on delivery and to be reported within a maximum of 14 days from the date of receipt
- Damage caused to the receivers due to the emission of a signal in its vicinity
- Damage to a transmitter (or PA) due to incorrect antenna adjustment (VSWR) or use outside the band specified by the manufacturer
In all cases, return costs are at the client's expense. Passion Radio will pay for the return of equipment covered by the warranty.
See the conditions of return of material 14 days after reception
Before returning any equipment, a request must be made from your online account and obtain our prior confirmation. No returns are accepted to the address of the head office in Paris.
How to return a material under warranty ?
To make your request for return under warranty, you must from your online account, go to the My Orders section.
If you placed your order as a guest (without creating an account), go to the Guest Order Tracking to create your account and make your request for return under warranty.
Then click on the order concerned by the return:
And finally check the boxes in front of the material to return, indicate the type of return (here return material warranty and the nature of the problem) and click on "Generate a return":
You will receive a confirmation of your request by email, with in case of agreement a return form to attach to your package and the address where to send the package.
To find your return requests, go to your account in the "My returns" menu:
You will find the PDF return form to print and attach to the package:
Please note: The return form is not a transport form, the return of material under warranty is the responsibility of the customer
Stock and shipped from France
14 days to return, 2 warranty
Response within 24h to 72h
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